All personal information collected by us is kept in the strictest confidence. We will not share, or sell any personal information to any third party unless required to do so by law.
PROCTECTING YOUR DATA
From 25th May 2018 the General Data Protection Regulation (GDPR) will apply to all data we hold about our customers. We take our responsibility for management of customer’s data seriously, and have reviewed all our systems to ensure that where we store your data, it is held only for legitimate reasons, and is carefully looked after. We have ensured that our staff and management understand the scope and impact of the GDPR. Where appropriate we will be introducing changes to processes and procedures to ensure we fully comply with GDPR.
INFORMATION WE MAY COLLECT FROM YOU.
We may collect and process the following data about you:
Information you give us – You may give us information about you by filling in forms on Our Site or by corresponding with us by phone, e-mail or post, or by giving us details face to face. This includes information you provide when you register to use Our Site, place orders on Our Site, search for a product, subscribe to our services/promotions, use social media functions on Our Site, take part in surveys, and when you report a problem with Our Site. The information you give us may include your name, geographical or given addresses and postal code, e-mail address and phone numbers, financial and credit card information, personal description, photograph, preferences (such as whether and by which method you wish to be contacted by us or by third parties for marketing purposes) and/or any other information personal information such as your date of birth or Age and Gender, as well as your user identification code, user name, password and any other memorable information.
We may use a “cookie” in order to track website usage. This cookies does not collect personal information, but records the time of visit, date, “referring” page, and the IP address. This anonymous information is used by us to create a better user experience.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Our webserver automatically collects some information that does not identify you personally. For example, IP address, type of browser and operating system, the date and time you access our site, etc.
As part of the registration process for our monthly offers, we collect personal information. We use that information for a couple of reasons: to keep you up to date with our latest products and services; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third party provider, MailChimp, to deliver our offers. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our offers. For more information please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. Alternatively to unsubscribe you can email firstname.lastname@example.org.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us – We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, (unless you have opted out).
To permit selected third parties to provide you with information about goods or services we feel may interest you (where you have consented to be contacted for such purposes).
If you are an existing customer, we will contact you by electronic means (e-mail or SMS) by phone or post with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by phone, email or post, only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the letter, or please inform us at point of contact. If you are unsure, please contact us at email@example.com
To notify you about changes to our products/services.
To carry out credit checks on you and other security checks on you in order to validate your identity.
Information we collect about you – We will use this information:
As part of our efforts to keep Our Site safe and secure.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of Our Site about goods or services that may interest you or them.
DISCLOSURE OF YOUR INFORMATION
We may share or disclose your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any part of any contract we enter into with you;
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
To licensed credit reference agencies in order they can carry out credit checks on our behalf.
If, through us, you enter into a contract with a network provider in relation to your mobile phone or service agreement, we will disclose such of your personal information as is relevant to that contract to the network provider. The network provider may use this information to carry out credit checks and security checks as well as for other purposes. For details of how the network provider will use your personal information, please contact the relevant network provider directly.
WHERE WE STORE YOUR PERSONAL DATA
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and/or where no such option is apparent, you can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not hold your information for any longer than is necessary and as a maximum no longer than 6 years.
Should your data be inaccurate we will rectify this without delay.
Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly.
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access information held about you. You are entitled to view, amend or delete the personal information that we hold. Email your request to email@example.com. We will provide you with a full copy within one month of your request.
We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request. Should we have a data breach or be made aware of such in our supply chain we will notify this to the ICO within the prescribed timescales of the GDPR.
Halstone Finance Ltd
Unit 4, Brock Way
Newcastle – Under – Lyme
Alternatively please email firstname.lastname@example.org. You will be responded to as promptly as possible.
YOUR RIGHT TO COMPLAIN
Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:
The information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
We are required under the regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.