Champion Hot Tubs

Company Overview

Champion Hot Tubs is a growing UK-based business specialising in hot tubs and outdoor leisure products. Established in 2019, the company has quickly built a reputation for quality products and reliable service, supporting customers across its sites with a focus on long-term value and customer satisfaction.

As the business expanded, maintaining strong day-to-day operations became increasingly important, particularly when it came to connectivity and communication across locations.

The Challenge

Champion Hot Tubs faced a significant operational issue at one of its key sites in Yarlett. Internet speeds were consistently below 5 Mbps on an outdated analogue connection, with no fibre or SOGEA services available in the area.

The location itself presented a unique challenge. It sat within both a broadband and mobile signal black spot, making traditional solutions unreliable or unavailable.

The Managing Director, Owen, had already explored alternatives such as Starlink and dedicated ethernet lines. While these options could have worked, they came at a high cost and did not align with the business’s goal of finding a more practical, cost-effective solution.

Key Challenges:

The Solution

To address the issue, a more flexible and cost-conscious approach was tested and implemented.

A powerful Smart Hub 3 was trialled using a loan SIM card, allowing the team to identify the strongest possible signal within the site. By carefully positioning the device, they were able to achieve a stable connection with speeds more than ten times faster than before.

Once proven successful, this solution was rolled out across both locations.
Alongside improving connectivity, the team also upgraded the company’s telephone system to a BT Hosted solution. This included setting up an auto attendant system to professionally manage incoming calls and route them efficiently.

Solution Highlights:

The Results

The impact was immediate and meaningful for the business.

Champion Hot Tubs now operates with reliable connectivity, allowing daily tasks, communications, and customer interactions to run smoothly. The improved infrastructure also supports future growth without the need for expensive, over-engineered solutions.

The upgraded phone system enhanced the customer experience, giving the business a more professional and organised way to manage enquiries.
Owen has consistently shared positive feedback, highlighting both the performance of the solution and the ongoing support provided.

Key Results:

Key Takeaways

This project shows that even in challenging locations, practical and cost-effective solutions can deliver strong results when approached the right way.

Champion Hot Tubs now has the infrastructure it needs to operate efficiently and continue growing, without unnecessary complexity or cost.